In other news, I am feuding with Crate & Barrel. In my classic firm and nice kind of way. 🙂 You see, five years ago, we bit the bullet and purchased the gorgeous, mid-century Petrie sofa. Considering our history with free, Craiglist, or Costco furniture, this was a big deal. The couch arrived and it was beautiful, BUT from the very beginning, the fucking buttons on the bottom cushions kept popping off. Mind you, Remy and Martin never got on the furniture. And we don’t have kids. And we hardly have guests compared to our old apartment in San Mateo. The buttons would sometimes catch on our jeans back pockets but other times, they would just pop off. The first time, I called and the store sent a furniture medic to repair. He came out. Fixed. The medic told me it happened all the time with those couches. It happened again, like within a month. I felt bad about calling (why?), so I waited until like 4 buttons came off, and we flipped the cushions. The second time, the store agreed to send another medic. Fixed. A month or two later, the buttons popped off again. Again, I felt bad and just waited. Now I have seven buttons that have popped off the dang thing. And I’m just annoyed. So I called the store and explained. Yes, I know it’s five years old. But this has been a recurring problem from the beginning when it was brand new. I admit, I got lazy about calling. But I want it fixed. Back and forth. They say this is their first time hearing about this issue with this couch, as if to imply that I am the only person. Puhleeze, your own repair dude told me it was a common issue!! They put me in touch with the medic company and said repair would be on my own dime. I contacted the medic plus other upholstery folks. Estimated $100-300 for repair. I then go online and several sites have commenters complaining about the damn buttons for the Petrie. Now I’m kinda pissed.

Last week, we decided to just get another couch– this time a sectional that is wider and without buttons. But I still want this old one fixed! So now I’ve ordered the new sectional (we’ve had good luck with CB2, even though they are a subsidiary of C&B), but I asked furniture customer service to reconsider repair on my Petrie. They advised that I call the C&B store again where I bought the Petrie. Today, the agent says she’ll discuss my case with the manager again and let me know tomorrow. Here’s the thing. Last time when I had to call Verizon about charging me for like 11 months of cell service that I never used (I thought my account had been closed), they kept bringing up why hadn’t I noticed the monthly charge on my card, and I kept beating myself up about it falling through the cracks. But then my friend G said: don’t let them shame you into thinking it’s your fault. Tmobile told you they canceled your number, and now Verizon is charging you full when they can see that you never used ANY of the service! I feel like C&B is trying to do something similar here. As if to suggest that I am being dishonest or whatever. It’s not easy to call and ask for something. And they certainly don’t make it easy. In all honesty, who wants to bother or trouble someone else? But I really do feel like this is a product flaw. Anyway, we’ll see what they suggest tomorrow and go from there. Frankly, I think they should offer giving me bottom cushions without buttons and be done with it. Fuck man, consumer advocate VG is not backing down!